Question 1

How do I know vendors are trustworthy?

Accepted Answer

All vendors undergo a verification process including identity verification, business registration check, and quality assessment. Verified vendors display a badge on their profile. Additionally, our escrow system protects your payment until you confirm receipt of your order.

Question 2

What payment methods are accepted?

Accepted Answer

We accept payments via Paystack (cards, bank transfer, USSD), Flutterwave, and direct bank transfer. All payments are secure and protected by our escrow system.

Question 3

How long does delivery take?

Accepted Answer

Delivery time varies by location and product type. Most orders within the same state are delivered within 2-3 business days. Cross-state deliveries typically take 3-7 business days. You can track your order in real-time.

Question 4

What if I receive damaged or wrong products?

Accepted Answer

Our escrow system protects you. If you receive damaged or incorrect items, report within 24 hours of delivery. Our support team will investigate and process a refund or replacement within 3-7 business days.

Question 5

How do I become a seller?

Accepted Answer

Click "Become a Seller" and submit your application with: valid ID, proof of business (for artisans, farmers, or entrepreneurs), product samples (for quality check), and bank account details. Our team reviews applications within 48 hours.

Question 6

What are the fees for selling?

Accepted Answer

YAS charges a 5% commission on successful sales. There are no listing fees or monthly charges. Payment processing fees (1.5-3%) are handled separately by payment providers.

Question 7

When do I get paid?

Accepted Answer

Payments are released to your wallet after the buyer confirms delivery. You can withdraw to your bank account at any time. Standard withdrawals are processed within 24 hours.

Question 8

Can I sell products from multiple categories?

Accepted Answer

Yes! You can list products across multiple categories. However, each category may require separate verification to ensure quality standards.

Question 9

Can I sell to international buyers?

Accepted Answer

Yes! YAS Marketplace connects you with both local and international buyers. We support international shipping and have buyers from across Africa, Europe, and beyond. Our platform helps young entrepreneurs and artisans reach global markets.

Question 10

How does the mentorship program work?

Accepted Answer

Our mentorship program connects young entrepreneurs with experienced business mentors. You can request a mentor through your dashboard, set goals, and track your progress. Sessions cover business strategy, marketing, financial management, and more.

Question 11

How can I contact support?

Accepted Answer

Reach us via email at support@yasmarket.ng, call +234 800 123 4567 (Monday-Saturday, 8AM-6PM WAT), or use the live chat on our website. We typically respond within 2 hours during business hours.

Question 12

How do I track my order?

Accepted Answer

Go to your Dashboard and click on "Orders" to view all your orders. Each order has a status indicator and tracking details. You'll also receive email and SMS notifications as your order progresses through processing, shipping, and delivery.

Question 13

Can I cancel an order after placing it?

Accepted Answer

You can cancel an order before it has been shipped. Go to your Dashboard > Orders, find the order, and click "Cancel Order". If the order has already been shipped, you'll need to wait for delivery and then initiate a return instead.

Question 14

How does escrow protection work?

Accepted Answer

When you make a payment, the funds are held securely in escrow. The vendor is notified to ship your order, but the payment is only released to them after you confirm receipt and are satisfied with the product. This protects both buyers and sellers.

Question 15

What happens if my order is late?

Accepted Answer

If your order hasn't arrived within the estimated delivery window, contact our support team. We'll investigate with the vendor and shipping partner. If the order can't be delivered, you'll receive a full refund through our escrow protection.

Question 16

How do I update my product listings?

Accepted Answer

Log into your vendor dashboard and go to "Products". Click on the product you want to edit. You can update the name, description, pricing, images, stock quantity, and more. Changes go live immediately after saving.

Question 17

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within minutes. If you don't see the email, check your spam folder or contact support for assistance.

Question 18

How do I report a problem with a vendor or product?

Accepted Answer

You can file a dispute through your order details page by clicking "Report Issue". Select the reason (damaged item, wrong product, etc.) and provide details. Our support team reviews all disputes within 24 hours and works to resolve them fairly.

Question 19

What shipping options are available?

Accepted Answer

We offer Standard Shipping (3-7 business days) and Pickup options. Shipping costs are calculated based on the vendor's location and your delivery address. Some vendors offer free shipping on orders above a certain amount.

Help Center

Browse Help Topics

Orders & Tracking

Shipping & Delivery

Payments & Billing

Returns & Refunds

Account & Security

Selling on YAS

Frequently Asked Questions

Need More Help?

Help Center

Browse Help Topics

Orders & Tracking

Shipping & Delivery

Payments & Billing

Returns & Refunds

Account & Security

Selling on YAS

Frequently Asked Questions

BuyerHow do I know vendors are trustworthy?

BuyerWhat payment methods are accepted?

BuyerHow long does delivery take?

BuyerWhat if I receive damaged or wrong products?

VendorHow do I become a seller?

VendorWhat are the fees for selling?

VendorWhen do I get paid?

VendorCan I sell products from multiple categories?

GeneralCan I sell to international buyers?

VendorHow does the mentorship program work?

GeneralHow can I contact support?

BuyerHow do I track my order?

BuyerCan I cancel an order after placing it?

BuyerHow does escrow protection work?

BuyerWhat happens if my order is late?

VendorHow do I update my product listings?

GeneralHow do I reset my password?

GeneralHow do I report a problem with a vendor or product?

BuyerWhat shipping options are available?

Need More Help?